Refund Policy

We stand behind the quality of HUMAN+ FLOW.

If something isn’t right, we’ll make it right.

Due to the hygienic nature of the product, we do not accept returns of opened or used items.

Unopened products may be returned within 14 days of delivery, provided they are unused and in original packaging.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

If your order arrives:

please contact us within 48 hours of delivery at:

Include your order number and a photo of the issue.

We will resolve the situation with a replacement or a full refund.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to be processed, depending on your payment provider.

If your order has not arrived or there is any issue with delivery, contact us and we will assist you.

Most customers notice improved airflow from the first use.

If you have any questions about the product or your order, feel free to reach out - we’re here to help.