Refund Policy
Overview
We want you to be satisfied with your purchase. However, due to the nature of our products and applicable hygiene and safety regulations, certain limitations apply to returns and refunds.
Hygiene & Safety Notice
Our products are considered hygienic personal-use items. For health and safety reasons, opened or used products cannot be returned or refunded, even if only part of the package has been used.
Once the original packaging is opened, the product can no longer be resold or reused.
Eligibility for Returns & Refunds
You may be eligible for a return or refund only if:
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The product is unused, unopened, and in its original packaging
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The return request is made within 14 days of delivery
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The product is returned in resalable condition
Shipping costs are non-refundable unless the return is due to our error.
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Non-Returnable Items
We do not accept returns or refunds for:
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Opened or used products
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Products with broken hygiene seals
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Items returned due to personal preference, comfort, or subjective dissatisfaction after use
Defective or Incorrect Items
If you receive a product that is:
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damaged
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defective
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incorrect
please contact us within 48 hours of delivery at info@humanplus.is with your order number and photos.
We will resolve the issue promptly by replacement or refund.
Refund Process
Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your payment provider.
Exchanges & Store Credit
In certain cases, we may offer store credit or a discount code instead of a refund. This is handled individually and is not guaranteed.
Contact
If you have any questions regarding returns or refunds, contact us at: